Last Updated: 29/05/2025
1. Who We Are
DRAM Solutions Ltd (Company No. 07438250), trading as DRAM Fire & Security, is a fire and security company based at: 9 Bromells Road, London, Lambeth, SW4 0BN, United Kingdom
We are the Data Controller for the purposes of UK data protection law.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
– Identity Data: Full name, title, and company details.
– Contact Data: Address, email, and telephone number(s).
– Financial Data: Bank details for payments.
– Technical Data: IP address, browser type, time zone settings, operating system.
– Usage Data: Information on how you use our website and services.
– CCTV/Monitoring Data: Where applicable, recordings or alerts from systems we install and maintain.
3. How We Collect Your Data
We collect data in the following ways:
– Directly from you (e.g. through email, forms, or phone calls).
– Automatically via our website (cookies and analytics).
– Through third parties (e.g. security monitoring providers, law enforcement if required).
4. Why We Use Your Personal Data
We use your data:
– To provide and manage fire and security services.
– To communicate with you about our services.
– To comply with legal obligations (e.g. tax and regulatory requirements).
– To maintain system security and perform diagnostics.
– For customer service, troubleshooting and support.
– For marketing (only with your explicit consent).
5. Lawful Bases for Processing
We rely on one or more of the following lawful bases:
– Contractual necessity: To fulfil a contract with you.
– Legal obligation: To comply with our legal obligations.
– Legitimate interests: To operate and improve our business, where this does not override your rights.
– Consent: For marketing and non-essential cookies.
6. Sharing Your Data
We may share your data with:
– Subcontractors or technicians working on our behalf.
– Payment providers for transaction processing.
– Monitoring stations (where applicable).
– Regulatory authorities or law enforcement where legally required.
– IT and cloud storage providers who support our business operations.
We do not sell your personal data.
7. International Data Transfers
We primarily store your data in the UK. If we transfer data outside the UK, we ensure it is protected by appropriate safeguards, such as standard contractual clauses or adequacy decisions.
8. Data Retention
We retain personal data only as long as necessary:
– For contracts: Up to 7 years after the contract ends (for legal and tax reasons).
– For CCTV or monitoring data: As agreed in the contract, or as required by law.
– For marketing: Until you withdraw your consent.
9. Your Data Protection Rights
Under the UK GDPR, you have rights including:
– Right to access
– Right to rectification
– Right to erasure
– Right to restrict processing
– Right to object
– Right to data portability
To exercise any of these rights, please contact us using the details below.
10. Cookies and Analytics
Our website may use cookies to enhance user experience and analyse site traffic. Where required, we will ask for your consent before placing non-essential cookies. For more information, please see our [Cookie Policy].
11. How We Protect Your Data
We implement appropriate security measures to prevent unauthorised access, disclosure, or loss of your data, including:
– Encryption
– Access controls
– Regular staff training
– Secure servers and cloud platforms
12. Contacting Us
If you have any questions about this policy or your personal data, please contact:
Data Protection Officer
DRAM Fire & Security
9 Bromells Road
London, Lambeth
SW4 0BN
Email: [email protected]
Phone: 0207 206 2524
13. Complaints
If you are not satisfied with our response, you may contact the UK’s data protection authority:
Information Commissioner’s Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113